Play Smart. Stay in Control with 399t.

1. Our Approach to Responsible Gaming

At 399t, we believe that online gaming should be a source of entertainment — not a source of stress, financial hardship, or harm. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar, and we take seriously our responsibility to ensure that every player who chooses 399t can do so in a way that is safe and well within their personal limits.

Responsible gaming is not just a policy document for us — it is a set of active tools and commitments that are built directly into the 399t platform. We provide deposit limits, time-out features, and self-exclusion options that players can activate at any time, without needing to speak to support. We also train our support staff to identify and assist players who may be showing signs of problem gambling, and we work to ensure that our promotions and bonus structures are designed with player welfare in mind.

We strongly encourage all 399t players to treat gambling purely as a leisure activity, to set a personal budget before they begin any gaming session, and to step back and seek assistance if gaming ever stops feeling enjoyable. The 399t responsible gaming framework is built on five principles: player control, transparency, early intervention, accessibility of help tools, and zero tolerance for underage gambling.

2. Responsible Gaming Tools Available on 399t

399t provides the following practical tools to help you manage your gaming activity. Each tool can be requested by contacting our support team at [email protected] at any time — our team is available 24/7, Bangladesh Standard Time (BST, UTC+6).

3. How to Activate a Responsible Gaming Tool

Activating any responsible gaming tool on 399t is straightforward. Follow these steps to set up the protection you need:

1. Log in to your 399t account using your registered mobile number and password.
2. Contact the 399t support team via email at [email protected] and clearly state which tool you wish to activate (e.g., deposit limit, self-exclusion, time-out) and the parameters you wish to apply.
3. Our support team will verify your identity and confirm the activation of your chosen tool, usually within a few hours of your request.
4. Once confirmed, the restriction takes effect immediately. You will receive a confirmation to your registered contact. Any attempt to increase a deposit limit or lift a self-exclusion before the cooling-off period ends will be declined.

4. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of how experienced a player they are, how disciplined they consider themselves, or how modest their stakes. It does not always look the way people expect. It can develop gradually and is often invisible to the person affected until it has already created significant problems. The following signs may indicate that gambling has moved beyond healthy entertainment:

If you recognise any of these signs in yourself or someone close to you, please do not wait. Reach out to the 399t support team immediately — we are here to help without judgment, and the sooner you act, the easier it is to regain control.

5. Our Commitment to Player Welfare

399t's responsible gaming programme is built on concrete commitments, not just words. Here is what we actively do to support every player on our platform:

6. Protecting Minors

399t maintains a strict zero-tolerance policy toward underage gambling. No individual under the age of 21 is permitted to register, deposit, or participate in any gaming or betting activity on the 399t platform. During the registration process, all players are required to submit valid government-issued identity documentation — such as a National ID card or passport — to confirm they meet the minimum age requirement. Any account found to have been created by or on behalf of a minor will be immediately closed, associated funds returned after verification, and the matter reported as required.

If you are a parent or guardian in Bangladesh, we recommend using device-level parental controls and keeping your 399t login credentials private to prevent any minor in your household from accessing the platform. If you believe a minor has accessed a 399t account, contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action.

7. Seeking Help — You Are Not Alone

If you feel that gambling is becoming a problem for you, or if someone you care about is struggling, the most important thing you can do is reach out for help. There is no shame in recognising that gaming has moved beyond your control — it is a sign of strength, not weakness. At 399t, our support team is trained to listen, assist, and connect you with the appropriate resources. We will never penalise a player for asking for help, and all such communications are handled with complete confidentiality.

8. Tips for Keeping Gaming Enjoyable

The vast majority of 399t players enjoy our platform as casual entertainment, well within their means. The following practical tips can help you maintain that healthy relationship with gaming throughout your time on 399t:

• Set a strict budget before you start each gaming session and treat it as an entertainment expense — money you are comfortable spending and do not expect to recover.
• Never gamble with money you need for essential living expenses such as rent, food, utilities, school fees, or family obligations.
• Take regular breaks during gaming sessions — get up, stretch, and step away from the screen at least once every hour.
• Do not gamble when you are tired, stressed, grieving, or under the influence of alcohol. Emotional states significantly impair decision-making.
• Think of winning as a pleasant surprise, not a guaranteed income. Every game on 399t is based on chance — the house edge means that over time, the odds favour the platform.
• Keep gaming as one of many leisure activities in your life — not the only one. Maintaining a variety of hobbies, social activities, and interests is the best natural protection against problem gambling.